Refund policy

We want customers to be satisfied with their purchases. Eligible items may be returned within 30 days of delivery, unless otherwise stated on the product page.

To qualify for a return, the item must be unused, unworn, unopened where applicable, and in substantially the same condition in which it was received. Original packaging, accessories, manuals, seals, tags, and other included materials should be returned with the product.

For hygiene and safety reasons, opened or used fragrances, cosmetics, skincare products, personal-care items, and similar products may not be eligible for return unless they arrived damaged, defective, or incorrect.

To request a return, contact [support email] before sending the product back. Please include your order number, the reason for the return, and photos when the product is damaged or incorrect.

Do not return products without receiving return instructions from VelvetMart.

Unless the return is caused by our error, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

After the returned product is received and inspected, we will notify you regarding the refund decision. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

If an item arrives damaged, defective, or different from what was ordered, contact us promptly so we can review the issue and provide an appropriate solution.